• Can I see an example of the canvas before I buy?
• Can you print my photos and/or artwork?
• Does it matter if my photo is not in a digital format?
• How should I scan my photo?
• Can you remove things like redeye, date stamps and imperfections?
• How do I look after my canvas?
• What sizes are available?
• How do the images on your website compare to
the final printed canvas?
• Will my canvas be the same as the image I see online?
• How does the shopping cart work?
• What are cookies?
• Which payment methods do you accept?
• How secure is the website?
• What about my personal details?
• How do I use my Gift Voucher?
• How do I use my discount code?
• Can I place an order and arrange for it to be sent to another
address?
• How much is delivery?
• How long until I can expect my canvas to arrive?
• What is your returns policy?
• Do you supply to trade?
• Is there a telephone number I can call?
• What about the copyright of my photograph or artwork?
• What are your terms of use and privacy policy?
• Who is Big Blank Canvas?
Can I see an example of the canvas before I
buy?
Because Big Blank Canvas trades only as an online website, we have
no gallery or showroom in which we display our canvases. However, in
accordance to the Consumer Protection (Distance Selling) Regulations
2000, we operate a refund policy (subject to exclusions) should you
not be happy with your canvas. See 'What is your returns policy?' below.
Can you print my photos and/or artwork?
Yes we can. Please click on the 'Your Image' link in the top navigation
bar for more information.
Does it matter if my photo is not in a digital
format?
If it isn't, you'll need to get it scanned. See 'How should I scan
my photo' below.
Please note that we cannot accept
• any conventional photographs – please scan using the scanning
guide and send in a digital format
• a picture taken using the camera on your mobile phone or
• a picture taken by a camera less than 4 Mega Pixel.
How should I scan my photo?
If you set your scanner to the default settings, it should be correctly
set-up to scan your photo sufficiently well. But to be sure, here's
a few simple checks you can make:
1 Make sure your
photo and scanner are clean - If there
is any dirt, dust, fingerprints or smudges on either the photo or the
scanner's glass, these will appear on your file and subsequently on
your canvas. Check your scanner's user manual for it's recommended
cleaning method. Your photograph should be gently wiped with a clean,
lint-free cloth so remove any dirt etc. without damaging the print.
2 Preview before you scan - Your photo needs to be
flat on the scanner's glass. So if you photo has been creased, bent
or folded, you should place it under a large book(s) or other heavy
flat object to reduce the effects of any crease or fold as much as
possible. When the photo is on the scanner, again a heavy flat object
can be used to ensure it remains as flat as possible. Your scanner
will do a quick low resolution or preview scan first. Check this to
make sure you have scanned all of the photo and that the image is correctly
positioned - not at an angle. This is also another opportunity to ensure
the photo is clean.
3 Resolution - Think about the size of your original and the size you
want your canvas. As you're probably looking to enlarge your photo
you'll need to either increase the destination size of the scan and/or
the dpi (dots per inch), to ensure as much detail as possible is available
for the final canvas print. Files require a dpi of at least 300. Therefore,
if you want to print a 4x6" photo on a 16x22" canvas, the final image
will be approximately 4 times bigger. So, scan your image at 1200dpi
and possibly increase the destination size to 8x12".
4 Final Scan - Set your scanner to colour, even if
your photo isn't and regardless of the colour you wish your canvas
to be, i.e. black & white or sepia. When you've scanned your photo
and you're happy with the result, save it as aJPG / JPEG file. This
can then be emailed to us at myimage@bigblankcanvas.com (if you want
to include your photo in one of our Instant Art canvases, please email
it to instantart@bigblankcanvas.com).
Can you remove things like redeye, datestamps
and imperfections?
In most cases, yes. When you email us your photograph, please let us
know what it is you'd like us to correct. Usually, we'll be able to
make any amendments free of charge. Sometimes though, depending on
what you require, we may need to make a charge. If this is the case,
we'll always let you know first and won't do anything until you let
us know you're happy.
How do I look after my canvas?
Do not expose your canvas to continuous, strong sunlight or moisture.
Never clean with a wet or damp cloth - a light vacuum with a brush
attachment to remove any dust is the best way to keep your canvas
looking great.
What sizes are available?
When you're looking through our galleries, you'll see each canvas comes
in a selection of standard sizes - this is the same if you're looking
to have your photo or artwork printed to canvas. However, we can
also offer a very comprehensive selection of custom sizes from 12-72".
There are a selection of these customer sizes on our 'Prices' page.
If the size you want isn't there, just email us at mycanvas@bigblankcanvas.com
and well let you know how much it will be.
How do the images on your website compare to
the final printed canvas?
Due to variations in individual monitor settings, we can't guarantee
that your final canvas will be exactly the same as the images shown
of it on our website. If we are producing a 'My Canvas' version of
one of our canvases in your chosen colour scheme, you can either email
us with a Pantone Colour Reference or post us a colour swatch - this
could be a piece of fabric, wallpaper or paint colour swatch etc. We
will do our very best to match as closely as possible to your chosen
colours.
Will my canvas be the same as the image I see online?
Your canvas will vary according to the size and orientation (portrait,
landscape or square) you have
chosen. If you require a size or orientation that differs greatly
from the standard for a particular canvas design, we will always
email you an example of how it will look for you to approve before
we get it printed for you.
How does the shopping cart work?
Your shopping cart allows you to choose canvas designs, sizes etc and
keep them together while you continue to look around our website.
You can always see how many items you have in your shopping cart
and their value in the top right hand corner of the screen. If you'd
like to see what's in your shopping cart, just click on a 'View cart'
button and you'll go straight there. You can alter quantities by
amending the figure in the appropriate box then clicking the 'Recalculate'
button to update your total - there's also a 'Remove' link to delete
an item.
When you're happy you've got what you want in your cart and you've
selected the correct shipping option, just click the 'Checkout' button.
At this point you'll be asked for your personal details for payment
and delivery. Our shopping cart uses cookies.
What are cookies?
Cookies are messages that web servers pass to your web browser when
you visit internet sites. Your browser stores these messages in a
small file. Our shopping cart uses cookies to identify
you while you're using the cart and to track your location
in it's internal admin system. These cookies contain no personal
data about you or your computer and once you leave our website they
are deleted.
Which payment methods do you accept?
You can pay using all major credit and debit cards, personal cheque
as well as using PayPal and PayPal Express Checkout. We use PayPal
Web Payments Pro to accept and manage transactions. As PayPal is one
of the world's biggest and respected providers of this kind of service,
you can rest assured that your transaction will be secure and safe.
How secure is the website?
Once you click on the 'Checkout' button, you'll be transferred to a
secure server. You'll notice the prefix in the URL (web address)
will change from http to https and a small grey padlock
will appear on the frame of your browser window. These all confirm
you are connected to a secure server (SSL). When you enter your personal
and payment details, they are sent using 128bit encryption. This
ensures your details are kept secure and cannot be stolen.
What about my personal details?
We require your personal details to be able to complete your purchase
and deliver your canvas. Any information
you give to us is soley for our use. We will never disclose your
details to a third party unless it is required to do so to complete
your order. Any third party we use adopts the same attitude towards
your personal details. You can request your details be removed from
our records by writing to us at: PDC, Big Blank Canvas,
24 The Cains, Norwich NR8 6FU, UK.
How do I use my Gift Voucher?
When you view your shopping cart, you'll see a box underneath your
current total for any promotional codes. If you have received a Gift
Voucher, simply type the code in to this box and click 'Apply'. The
cart will automatically update the total for you. Please check
your code and the total carefully. If the Gift Voucher has expired
or the code has been input incorrectly the total will remain unchanged.
How do I use my discount code?
When you view your shopping cart, you'll see a box underneath your
current total for any promotional codes. If you have a discount code,
simply type it in to this box and click 'Apply'. The cart will
automatically update the total for you. You must check your code and
the total carefully. If the discount code has expired or has
been input incorrectly the total will remain unchanged. Please note,
any discount excludes delivery costs.
Can I place an order and arrange for it to be sent to another address?
When you go to the checkout, you will be asked for your
personal details and billing address. Then you'll be asked for your
preferred delivery address. You'll see the link 'Click here if the
same as above' to have your canvas delivered to your billing address.
If you'd rather it be sent somewhere different, simply complete
the 'Delivery Address' section.
How much is delivery?
Our standard delivery charges are:
• £10.00 to mainland UK
• £20.00 to Scottish Highlands and Islands and Northern Ireland
• £30.00 to the European Union countries (Austria,
Belgium, Channel Islands, Czech Republic, Denmark, Finland, France,
Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland,
Portugal, Spain, Sweden).
If you are outside of these areas, then please email us with the size
of the canvas your require and your full address. We'll email you back
with a personal quote for delivery and a special code to use in your
shopping cart.
Our deliveries require a signature and are made during regular office hours. So, please make sure there'll be someone to receive your canvas at the chosen address.
How long until
I can expect my canvas to arrive?
Please allow 10 working days after full payment is received, plus
the period for your chosen delivery. Our deliveries
require a signature and are made during regular office hours. So, please
make sure there'll be someone to receive your canvas at the chosen
address.
What
is your returns policy?
In
accordance to the Consumer Protection (Distance Selling) Regulations
2000, as a consumer entering into a contract
that is not made face-to-face, you have the right to a 7 day 'cooling
off period'. This means if you simply change your mind about your
purchase you are entitled to a full refund of the cost of the item.
There are certain criteria and exclusions to this which are shown
below:
• You must inform us, in writing or by email, within 7 working
days of receipt of the item(s) that you wish to return
• You must pay any cost encured in the returning of any items
• Any item returned must be received by us in its original packaging
and in re-sellable condition
• 'Your Image' and 'Your Dream' canvases are excluded
as they are specifically requested by the customer and created solely
for that customer, either based on designs available from our website
or as a canvas commissioned directly by the customer. In these cases,
you as the customer agree to the artwork created by our designers to
your brief, to the best of their ability.
If a canvas
is lost or damaged during delivery, a replacement will be produced
and delivered as soon as possible (canvases damaged during delivery
must be returned in their original packaging before a replacement will
be produced). With the exception of 'Your Image' and 'Your Dream'
canvases, a refund will be made available at our
discretion. You must notify us by email within 24 hours of receipt,
if it has been damaged during delivery, to be concidered for a refund.
Do you supply to trade?
Yes, please email trade@bigblankcanvas.com for trade prices.
Is there a contact telephone number I can call?
You can contact a member of the Big Blank Canvas team on either 07982
004445 or 07882 444540 during our office hours - Monday to Friday
9am to 5pm and Saturday 10am to 12.30pm.
What about the copyright of my photograph or
artwork?
When you email your image to us, you identify yourself as the copyright
owner of the image, or that you have obtained, in writing, permission
from the copyright owner. This allows us to print
your canvas for you.
What are your terms of use and privacy policy?
Terms of use
By using this site you agree to be legally bound by these
terms, which shall take effect immediately on your first use of this
site. If you do not agree to be legally bound by all of the following
terms you should not access or use www.bigblankcanvas.com or the Big
Blank Canvas partnership.
Descriptions of goods and services shown by us, on www.bigblankcanvas.com
or any of our marketing material, are accurate to the best of our knowledge.
We endevour to correct any errors or omissions as soon as we are made
aware of them.
It is important to understand that colors and appearances of
images, shown on this website or in any of our other marketing material,
may vary from actual canvas prints and are for illustrative purposes
only. All images, canvas designs and logos used by Big Blank Canvas
are the property of Big Blank Canvas. You must
not use, reproduce, modify or distribute any of these images, canvas
designs or logos in any manner, in whole or in part. In the event that
there is any dispute between us in relation to this issue, you agree
that until the matter is resolved, an interim injunction will be ordered,
which will prevent any further use or distribution of the image until
a final court hearing.
Privacy policy
Big Blank Canvas takes the privacy of your personal information and
any photographs and/or artwork you may send to us very seriously.
You will only be asked to input personal details (including your payment
details) when your are on a secure server. Your details are sent using
128bit encryption by our shopping cart to ensure your safety. Our checkout
process is fully compliant with current security initiatives. We will
never disclose your personal information unless we need to do so to
complete your order or we are legally obliged to do so.
We may occasionally email you with promotions and new services
offered by Big Blank Canvas that we feel may be of interest to you.
On any communication of this nature, you will always find instructions
on how to decline any future notification of any promotions or new
services. If you wish, we guarantee to permanently remove your details
from our records.
Who is Big Blank Canvas?
Big Blank Canvas is the trading name of a partnership owned and operated
by Tony Best and Ben Roseby. You can write to us at: 24 The Cains,
Norwich NR8 6FU, UK.
This page was last updated February
2008